Terms & Conditions
Terms & Conditions
Welcome to the Aberdeenshire Saddlery Limited Terms and Conditions (“T&Cs”). By placing an order by phone or using the www.aberdeenshiresaddlery.co.uk website (“Website”), you agree to be bound by the T&Cs set out below.
1. Ordering Goods
1.1 The steps required to create a contract between you and us (“Contract”) are as follows:
(a) By post – You can order by post by downloading an order form from the Website and sending it to us complete with a cheque or postal order (please do not send cash). Please make your cheque
payable to Aberdeenshire Saddlery Limited and write your name and address on the reverse.
(b) By phone – Telephone orders are always welcome and we can advise you on sizes and give other information if necessary. Please telephone 01224 209220 during shop hours which are as follows; Monday-Friday 11am-6pm, Saturday 11am-5pm, Sunday 11am-5pm and we will take your order along with your credit or debit card details. Please note we do not accept American Express. It will speed up our order processing if you can quote your Loyalty Card number if you have one, (found on any previous correspondence).
(c) Online – You will be guided through placing an order by a series of simple instructions on the Website.
1.2 Our Acceptance
All orders are subject to acceptance by us, and we will confirm our acceptance and complete our Contract with you by confirming your order at the end of the call or by sending you an email that confirms the goods will be dispatched to you (the “Order Confirmation”) or by dispatching the goods you have ordered to you, unless we have notified you that we do not accept your order, or you cancel your order in accordance with the instructions in condition 4 below.
2. Pricing, processing your orders and payment
2.1 The price of any goods will be as quoted on the Website except in cases of obvious error. In the event of obvious inaccuracies, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices.
2.2 Prices are payable in £ sterling and are liable to change at any time, but subject to clause 2.1, changes will not affect orders in respect of which we have already sent you an Order Confirmation.
2.3 Payment by credit or debit card received by us via the Website will be taken from your card at the time we receive your order, once we have checked your card details and whether the stock is available. Payment by credit or debit card for goods ordered by telephone or by post will be taken from your card when we dispatch the goods. Any payment made to us will be refunded if we do not accept your order.
2.4 Whilst it is our intention to keep our Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
2.5 All prices shown in our Website are inclusive of VAT unless the price is marked * (to indicate the item is zero-rated). Delivery charges are clearly highlighted on the Website. For further information on delivery charges, see condition 3 below.
3. Ordering, availability and delivery
3.1 Your order will be fulfilled within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
3.2 Please take care when inputting or providing your delivery address details. We cannot be responsible for the cost of orders which are lost or cannot be delivered due to incorrect details.
3.3 UK Delivery
a) UK Mainland Standard – Sent via Royal Mail or Parcel Force and takes 3-5 working days from dispatch. Cost £5.00 or free if you spend over £75.
b) UK Offshore Standard – Sent via Royal Mail or Parcel Force and takes up to 8 working days from dispatch. Cost is £5.00 or free if you spend over £75.
3.4 Royal Mail and Parcel Force deliveries normally require a signature. If you wish your parcel to be left without a signature, you may authorise us to do so by informing us or by entering this request in the Delivery Notes box at the checkout. We do not accept any responsibility for lost or missing parcels, so please ensure you ask for the parcel to be left in a secure place or state an alternative delivery address such as your work address, or request we leave it with a neighbour if you are not in.
3.5 Upon receiving your order, please check the items are correct and contact us as soon as possible on 01224 209220 or firstname.lastname@example.org (and in any event within a reasonable time after receiving your order) to inform us of any discrepancies.
Click and Collect
Your order will be available for collection once you have received your confirmation email. Collection is from our store, Aberdeenshire Saddlery Ltd, Hazelhead Park, Aberdeen, AB15 8BB. Collections are availalbe Monday to Friday 11am to 6pm Saturday and Sunday 11am to 5pm. Please bring proof of order to complete the collection.
4. Consumer Rights
4.1 If you are contracting as a consumer, you may cancel any Contract between us at any time within 14 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in condition 5 below.
4.2 To cancel any Contract between us, you must inform us by either emailing email@example.com or by using the Cancellation Form on our Website and return the goods to us in accordance with condition 5 below.
5. Refunds and Returns
The information on this page is subject to our main delivery terms.
Our returns process
Follow the instructions on the returns form enclosed with your parcel and fill in the relevant details. If you don't have a returns form, please enclose a slip of paper detailing your:
Order number if you have it
Contact telephone number
Reason for returning the item
Package the item securely and then despatch the parcel to us ensuring that you obtain a certificate of posting. See packaging note below.
Once received, we will check your item and if everything is OK, issue a refund to your original method of payment and then email you a confirmation.
Our returns address is:
Website Returns, Aberdeenshire Saddlery Ltd, Hazelhead Park, Aberdeen, AB15 8BB
Please enclose the manufacturer's packaging (e.g. shoe box or cellophane wrapper) within an outer box or suitable bag. Tip: you could use our original postal bag, turned inside out or a strong bin liner. We are unable to accept returned goods if the manufacturer's packaging (e.g. shoe box) has been used as the outer postal packaging because we are then unable to offer the goods for resale to other customers.
Returns policy wording
Please ensure that you protect any products from becoming worn or soiled whilst trying them for size and fit. On cancellation for whatever reason you must follow our returns procedures (set out below) and return to us the Products we have delivered to you in accordance with these procedures.
In all circumstances you must firstly contact us by email (firstname.lastname@example.org) or by post at Aberdeenshire Saddlery Ltd, Hazelhead Park, Aberdeen, AB15 8BB contact us by telephone you will need to follow this up with confirmation to us in writing either by email or post.
Where you wish to return Products to us, our customer services team will give you a "returns number", which will be sent to the email address you registered with us, following your communication with us further to clause 2 above. You should include this number on your returns note and send it back with your products. The returns authorisation number is important as it enables us to refund your payment and deal with your returned products quickly.
If the Products are defective, incorrect or damaged on delivery we will reimburse your reasonable costs of return (up to the value it would have cost to return the products using Royal Mail standard service) and (at your option) replace the products (where the same or equivalent products are available) or refund you for the price paid including the delivery charges of any such products provided that the Products are complete and in "as delivered" condition as supplied in the original packaging. We recommend that returns are sent via Royal Mail standard service and you must always obtain a certificate of posting.
It is your responsibility to arrange collection of any unauthorised returns from our premises, for example products which have been returned because they were defective but which are subsequently found not to be defective; accordingly we reserve the right to return these products to you at your cost. Such product will be held for a period of six months after which time the product will be destroyed if you have not made the appropriate arrangements for the goods to be returned to you.
You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If you are not completely happy with the purchase you have made, for any reason at all, then you may return the Product(s) within 14 days of receiving the Products for a full refund of the price of the Product(s). To qualify for a refund, the Product must be returned within 14 days of you receiving the product(s) and in its original condition. Please return the product(s) with the original packaging we used to send it to you to ensure that the product(s) is not damaged during transit. Subject to clause 3 you shall be responsible for the cost of return to us.
If you would like to return the Products yourself you can take them to our store. You will only be able to return products to our store provided that you have taken with you to the store a copy of your original Delivery Note and the actual payment card used to purchase the Products.
Where you paid for products by payment card, refunds will be made by crediting your payment card account from which the money was originally debited.
All refunds will be made within 30 working days either:
(where products have not yet been delivered to you) of our confirmation in writing to you that your order has been cancelled; or
(where products have been delivered to you) of the return of the products to us.
6. Risk and Title
6.1 The goods will be at your risk from the time of delivery.
6.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
7. Our Liability
7.1 We warrant to you that any goods purchased from us are of satisfactory quality and reasonably fit for the purposes for which similar products are commonly supplied.
7.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection with the performance or non performance of our obligations under these T&Cs, including such damage as may be reasonably foreseeable at the date you order the goods.
7.3 Nothing in these T&Cs shall exclude or restrict our liability a) for death or personal injury caused by our negligence; b) under section
2(3) of the Consumer Protection Act 1987; c) for fraud or fraudulent misrepresentation; or d) for any matter for